Terms & Conditions

By payment of tickets in full or the booking deposit to confirm your charter booking, you are entering into an agreement to honour the following terms and conditions of business. You acknowledge that you have read and understood the Sea Sydney Harbour terms and conditions in full.
Your cruise on Sydney Harbour includes activities that may involve considerable risks and dangers. Whilst care is taken to ensure your safety on board, we accept no responsibility for injury, damage or losses incurred.

General Conduct & Safety

  • Always obey the safety instructions given by the skipper or other crew members.
  • Only exit or board the boat once the skipper has advised it is safe to do so.
  • You declare that you are in a fit and healthy state to undertake the events of your cruise and that you have no pre existing medical condition or injury which would affect your competence on the boat or water. You must advise the skipper if you are not a confident swimmer.
  • You must inform Sea Sydney Harbour prior to your cruise date if you have any food allergies or health conditions which may affect your safety on the cruise.
  • The skipper, crew, charter company and vessel owners accept no responsibility for your safety or for any injury incurred once you have left the vessel, whilst in the water or when re-boarding the vessel from the water. If you leave the vessel to enter the water you do so at your own risk and you are solely responsible for any injuries incurred. Under no circumstances is entering the water allowed outside of daylight hours. You will be asked to sign a ‘Swimming & Injury Waiver’ on the day, before leaving the vessel. 
  • Jumping/diving from the boat is dangerous and not recommended. You do so at you own risk. Jumping/diving from the roof of the boat is not allowed.
  • Access to the roof of the vessel is not allowed.
  • Always use sunscreen and drink lots of water.

Service

  • The skipper reserves the right to end the charter booking at any time should passenger conduct be deemed inappropriate, passengers display signs of heavy intoxication, passengers display signs of being under the influence of illegal substances or there is any evident damage to the vessel. No refund will be offered.
  • Alcohol will be refused to any intoxicated passenger on both BYO and licensed vessels and is only to be consumed by people 18 years of age or older. Passengers are advised to obey alcohol consumption RSA guidelines of no more than 6 standard drinks in one day.
  • No illegal substances are to be brought on board. If you board under the influence of illegal substances your actions relieve the skipper, crew, charter company and vessel owners of any responsibility for your safety throughout the duration of your booking.
  • Offensive behaviour will not be tolerated and the skipper reserves the right to end the charter booking at any time should passenger behaviour be deemed offensive. No refund will be offered.
  • The passenger who has booked the charter will be responsible for the cost of all damages and breakages caused by passengers. This will be deducted from the authorised security bond that will be taken prior to your charter booking.
  • Sea Sydney Harbour will not be held responsible for any personal injuries, equipment loss or damage sustained while participating in charters or harbour cruises.
  • Passenger numbers are limited to the capacity stated when booking your vessel, including children. Under no circumstances will the crew allow passenger numbers to exceed this. The skipper reserves the right to refuse entry to any passenger numbers above this stated number.
  • If you are under the age of 18 or under any disability you must be accompanied by a parent or another adult person who is responsible for you during the charter.
  • It is the responsibility of the parent/adult person to supervise children under 12 at all times throughout the charter booking.
  • Sea Sydney Harbour has the right to substitute a vessel for one that has similar features. Should there be any safety issues with the vessel that cause your charter to be cancelled, you will be given the option to reschedule or receive a full refund.
  • Quotes are valid for a period of 3 months.
  • Cruise times include boarding time and disembarkment. Please arrive at the pick up location 20 minutes before departure time. If a booking is made and you do not show up or arrive late, Sea Sydney Harbour cannot guarantee cruise participation on an alternate cruise time.
  • Sea Sydney Harbour may photograph some of your charter for use on their website and/or social media. Please inform the team prior to your cruise date if you do not wish to have images from your charter shared online.

Private Charters

  • All terms and conditions listed under ‘General Conduct & Safety’ and ‘Service’ apply to private charter bookings.
  • A 50% non-refundable and non-transferable deposit is required to secure your booking. Until the deposit is paid, a booking cannot be guaranteed.
  • The remaining balance of the charter fee must be paid 14 days prior to your cruise. If the balance has not been made within 10 days of the scheduled cruise date, Sea Sydney Harbour reserves the right to cancel the charter with no deposit refunded.
  • Date changes/cancellations within 48 hours of the charter date incur a 100% fee and no refund will be offered.
  • Date changes/cancellations between 48 hours and 14 days of the charter incur a 50% rescheduling/cancellation fee. The 50% fee is calculated on the original charter booking made.
  • Date changes 14 days or more prior to the charter incur a 50% rescheduling/cancellation fee. The 50% fee is calculated on the original charter booking made. Where Sea Sydney Harbour can find a replacement booking to fill the date/time of the original booking, then it is at the discretion of the Sea Sydney Harbour team as to whether the rescheduling fee is waived. The deposit will not be refunded for a booking cancellation.
  • All date changes and cancellations must be made in writing and emailed to info@seasydneyharbour.com.au.
  • Charters are generally not affected by weather and the charter proceeds in all weather conditions, as vessels contain indoor and outdoor areas. If Sea Sydney Harbour deems the weather conditions unsafe, your charter will be rescheduled to an alternative date that is agreed upon with you and the charter company. No refund will be offered.
  • It is a requirement that the event, celebration or occasion for your private charter is declared truthfully and to the best of your knowledge at the time of booking. At times the type of event can effect the vessel suggested for your charter booking and can also impact on crew requirements. Where the event on the day differs to the details provided at the time the booking was made, the skipper reserves the right to end or cancel the charter booking. No refund will be offered.
  • It is a requirement of self-catered charters that a substantial amount of food is to be brought on board and consumed in accompaniment with drinks for the duration of the charter. If you are unsure of these requirements, please contact the Sea Sydney Harbour team prior to your charter date. The consumption of straight spirits/shots is not permitted.
  • Bookings are made for a maximum of 4 hours. It is at Sea Sydney Harbour’s discretion as to whether a 5 hour booking will be accepted. Buck’s parties are to be a maximum of 3 hours and daytime bookings are available only.
  • Decoration of the vessel is allowed, provided no damage occurs to the vessel when installing or removing these items. Sea Sydney Harbour recommends that you keep decorative items simple and conservative. Confetti, glitter, flower petals, tinsel or other items that will shed and create excess mess on board the vessel are not allowed.
  • It is a requirement that a signed copy of the Sea Sydney Harbour terms and conditions is returned before your scheduled charter date. You declare that the credit card details provided for the authorisation of a bond are true and correct, and acknowledge that you have read and understood the Sea Sydney Harbour terms and conditions in full. The charter bond will only be charged should there be evident damage to the vessel at the conclusion of the scheduled charter, or where the vessel is left in a state that additional or professional cleaning services are required, beyond the regular Sea Sydney Harbour routine. The bond applicable to the booking will vary according to the vessel selected.  
  • Where the bond is required to be charged due to evident damage, the total authorised bond amount will be charged to the credit card immediately when the damage has occurred/on the day of the charter. Once a quote has been obtained for the work to rectify the damage, the difference in funds will be refunded, where the quote is for a lesser amount then the total bond.
  • Where the bond is required to be charged due to additional or professional cleaning services being required there is a minimum cleaning fee of $300. Where the cost incurred for cleaning the vessel is higher than this, a quote will be provided and the additional fee will be charged.
  • All details listed are correct at December 2017 and are subject to change without notice.

Harbour Tours

  • All terms and conditions listed under ‘General Conduct & Safety’ and ‘Service’ apply to harbour tour bookings.
  • All tickets are non-refundable and non-transferable and your ticket cannot be guaranteed until full payment has been made.
  • Cruise schedules are dependent on minimum passenger numbers of 8 and may vary according to special events held in Sydney. Tours are available daily by request for group bookings of 10+ adults (dependent on vessel availability). Smaller group bookings will be at the discretion of the Sea Sydney Harbour team.
  • Tours may not run on Public Holidays or on other nominated special events. If running a 15% surcharge applies. Availability of tours may vary during the Vivid Sydney Festival and other Sydney Event times.
  • Cruise routes are a guide only, weather dependent and subject to change without notice. Site stops may be impacted by weather and are left to the skipper’s discretion on the day.
  • Price includes morning tea, lunch, island landing fees (as per the specific tour description and schedule) and GST.
  • Child (3-12 years); Senior (valid concession card must be presented); Family (2 adults, 2 children up to 12 years). Passengers of all ages must be accounted for to ensure the maximum survey number is not exceeded.
  • Sea Sydney Harbour will not be held responsible for any personal injuries, equipment loss or damage sustained while participating in a tour. Passengers may get wet, and are advised not to carry any valuables on them.
  • Harbour tours are generally not affected by weather and the tour proceeds in all weather conditions, as vessels contain indoor and outdoor areas. If Sea Sydney Harbour deems the weather conditions unsafe, and the tour is cancelled, Sea Sydney Harbour will attempt to reschedule the tour at no cost or a credit voucher will be supplied.
  • The Historical Gems tour includes walking activities (optional); please wear appropriate footwear. Medium fitness level recommended.
  • The Harbour Beaches tour includes water activities (optional); please bring towel and swimmers.
  • The beverage supplied on the Sunset & Sparkle tour is non-alcoholic, however customers are welcome of BYO alcoholic beverages.
  • All details listed are correct at December 2017 and are subject to change without notice.

Ticketed Events

  • All terms and conditions listed under ‘General Conduct & Safety’ and ‘Service’ apply to ticketed events.
  • All tickets are non-refundable and non-transferable and your ticket cannot be guaranteed until full payment has been made.
  • Please arrive at the pick up location 20 minutes before departure time. If a booking is made and you do not show up or arrive late, Sea Sydney Harbour reserves the right to cancel or void your ticket and cannot guarantee tour participation on an alternate cruise time.
  • Only exit or board the boat once the skipper has advised it is safe to do so.
  • Ticketed event cruises are generally not affected by weather and the cruise proceeds in all weather conditions, as vessels contain indoor and outdoor areas. If Sea Sydney Harbour deems the weather conditions unsafe, and the cruise is cancelled, Sea Sydney Harbour will attempt to reschedule the cruise at no cost or a credit voucher will be supplied.
  • Suggested parking rates are specifically applicable to Wilson Parking Barangaroo and are valid for weekends & public holidays, with entry after 5pm and exit before midnight. Pricing is correct at December 2017, however may be subject to change. It is the responsibility of each customer to ensure that are aware of charges associated with all public parking.
  • All details listed are correct at December 2017 and are subject to change without notice.

Gift Vouchers

  • All gift vouchers are non-refundable and non-transferable once payment has been processed.
  • Gift vouchers are valid for 365 days from the date of purchase and cannot be transferred for cash.
  • The value of a Sea Sydney Harbour gift voucher can be used towards any product or service listed on the Sea Sydney Harbour website. Vouchers can be redeemed online for harbour tours and ticketed events. For vouchers utilised toward a private charter booking please provide your gift voucher number to the Sea Sydney Harbour team member at the time of booking.
  • Where a refund is offered on a product or service and a gift voucher has been used as payment, the refund will be processed back onto a Sea Sydney Harbour gift voucher to the value of the original voucher utilised.
  • All terms and conditions listed under ‘General Conduct & Safety’ and ‘Service’ apply to the use of gift vouchers and the product or service selected when the voucher is redeemed. The appropriate terms listed under ‘Private Charters’, ‘Harbour Tours’ and ‘Ticketed Events’ are also applicable.
  • All details listed are correct at December 2017 and are subject to change without notice.

 

Please direct any queries about the Sea Sydney Harbour terms and conditions to info@seasydneyharbour.com.au.